Fix2QIK’s A Transparent Response to Mr. Kamal Vinod’s Review

Our Commitment to Transparency and Quality

Misleading google review of Kamal Vinod | 0424931692, I was hired to repair the Electronic Control Module and related parts, where as Vinod managed the gas-valve repairs himself and fails then he left a defamation review online.

This job was a collaboration effort, I have written evident. Please reading on!

This webpage is my only change to explain the facts of what happened and also that Google review has been wrongly used.

At Fix2QIK, our primary focus is on maintaining unwavering heating and cooling service excellence and integrity. Every customer’s feedback is invaluable, and we strive for clear communication at all times.

Background Information

We engaged by Mr Vinod for a heating repair work at a Disability Boarding house in Cranbourne. Mr. Kamal Vinod, a maintenance manager, also mentioned overseeing this and eleven other similar residences. He is associated with Wallara Australia, a caregiving entity in Keysborough, VIC.

Mr. Vinod, possessing expertise in property management, had a clear understanding of the technical necessities of the job. We executed our part with diligence, focusing on electrical repairs and ensuring safety compliance certification. Mr. Vinod, stating he had access to plumbers and electricians, chose to handle the gas servicing aspect personally.

This project was indeed a collaborated effort.

Visual Evidence

To provide a comprehensive perspective on the interactions and work process, we’ve compiled a HD video that details our engagement. This video highlights the continued issues arising due to the heater’s gas component not being serviced.

Watch it on YouTube: https://www.youtube.com/watch?v=0u88UzXGYsM

This video is crucial for our valued customers, both current and potential, to witness the dedication and professionalism we bring to every project we undertake.

Mr. Vinod’s review questions our post-service commitment. This video intends to present the entire story, ensuring clarity and upholding the trust we’ve cultivated over the years.

Detailed Communication with Mr. Kamal Vinod

Our interactions with Mr. Vinod were recorded for clarity and transparency. The text exchanges can be viewed below.

Addressing the Core Concerns

The Heater Repair:
While we took care of the electrical component of the repair, the gas servicing was under Mr. Vinod’s purview, as communicated on multiple occasions.

Warranty Service:
At Fix2QIK, we always uphold our policy of no extra or hidden fees for reworks covered under our warranty.

However, in Mr. Vinod’s situation, the outstanding payment for the last invoice remains. Our prior experience with clients did not prepare us for such a unique scenario, leading us to question the unforeseen costs, both in terms of potential legal actions for defamation against Mr Vinod and time lost, not to mention the impact on potential clientele. Nonetheless, we trust in the public’s intelligence to make informed judgments on the matter.

Billing and Ethics:
We pride ourselves on maintaining transparent and fair billing practices. The price quoted was clear and was charged upon service delivery.

For any service personnel or other interested parties, it’s noteworthy to mention that I charged Mr. Vinod $160 AUD for the initial visit. This fee encompassed the basic business expenses the travel costs and included expert fault-finding services tailored to this internal ducted Vulcan BV4 20i heater model.

I undertook the job in good faith, without anticipating a misleading 1-star review based on Mr. Vinod’s demeanor.

Subsequent Technician Hire:
To date, we are yet to receive any substantial evidence supporting the engagement of a subsequent technician or their diagnosis, even though we have repeatedly asked for it.

Details on the Repair Collaboration:

. Fix2QIK’s Responsibilities:

• Electrical Repairs: Our team conducted a thorough inspection of the heater’s electrical system to identify faults. After diagnosing the issues, we performed necessary repairs to ensure the heater’s electrical components were functioning optimally.
• Safety Compliance Certification: Once the electrical repairs were completed, we conducted a series of tests to ensure the heater met all the safety standards. A certification was then provided, validating the heater’s electrical safety.

. Mr. Kamal Vinod’s Responsibilities:

• Gas Servicing: Mr. Vinod, with his access to plumbers and electricians, opted to manage the gas servicing of the heater personally. He assured us that this component would be addressed adequately.
• Property Maintenance Oversight: As a maintenance manager overseeing the property, Mr. Vinod was also tasked with ensuring that all other property maintenance requirements related to the heater were appropriately managed.

Our Conclusion:

Over the past 20 years, we’ve prided ourselves on our flexibility and commitment to customer satisfaction, often adjusting work conditions based on negotiations. Communication has always been a cornerstone of our operations. However, our engagement with Mr. Vinod presented challenges beyond our typical scope.

Our collaboration with Mr. Kamal Vinod concluded on 05 September 2023 due to concerns about the heater’s uncertified gas servicing still being in use under his oversight….

We appreciate the understanding of our valued customers as we navigate unique situations like this.

Our Continuous Efforts for Excellence

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. Privacy Note: We are deeply committed to respecting the privacy of all parties involved. While we strive to provide clarity and address concerns, we ensure all shared content is carefully filtered to safeguard personal details and sensitive information. It’s our priority to operate with transparency while upholding the highest standards of data protection and privacy.